Honesty & Integrity


The Honorable Federal Ombudsman of Pakistan, Mr. M. Salman Faruqui NI, has established the Grievance Commissioner Cell for Overseas Pakistanis in Federal Ombudsman Secretariat by appointing Hafiz Ahsaan Ahmad Khokhar Advocate Supreme Court of Pakistan, Senior Advisor Law/Register as Grievance Commissioner for Overseas Pakistanis under Section (7) of the Federal Ombudsmen Institutional Reforms Act, 2013, to address the individual and systematic issues of the Overseas Pakistanis related to the Federal Government Ministries, Departments, Organizations and Agencies.

The detail information for connecting the Secretariat of Federal Ombudsman and Grievance Commissioner Cell is as follows:

Email: hakhokhar@ombudsman.gov.pk
Website: http://mohtasib.gov.pk/
Address: Federal (Wafaqi Mohtasib) Ombudsman Secretariat Head Office, 36-Constitution Avenue, Opp. Supreme Court, G-5/2” Islamabad, Pakistan

FIA Immigration Complaint Cell

The Director General FIA has been pleased to nominate Director Immigration FIA (BS-20) as Focal Person for correspondence with Wafaqi Mohtasib Secretariat / Grievance Commissioner for Overseas Pakistanis for redressal of their complaints and streamlining the relevant issues with other departments/ organizations and ministries The contact details of Director Immigration, Federal Investigation Agency (FIA) are as under:

For Immigration Complain

Designation Director Immigration
Email: complaints.img@fia.gov.pk
Phone # 051-9260951

For Immigration Complain

Designation Assistant Director Immigration
Email: complaints.img@fia.gov.pk
Phone # 051-9262547, 9261104

FIA has also established dedicated Helplines to receive complaints from Overseas Pakistanis and the details of these Helplines are as under:

UAN No: +92-51-111-345-786

Landline No: +92-51-9261104